Go to My Account

To edit your info please log into your account by clicking My Account

If you have forgotten your password, go here.

Wishlist is a place where you can keep track of gift items you would like to receive. You can also view a Wish list that someone else has created!

In order to check order status, simply click Here. From there you will be able to check order status, obtain tracking information, and send messages to our friendly support staff. Please note that most orders take between 24-72 hours for processing prior to being shipped.

Once Logged in: If you order has shipped, there will be a tracking number in the My Account section. In the tracking tab you can click this number and you will be directed to the shipper's website where you can obtain package transit status.

Please note: Occasionally it may take 24 to 48 hours for the shipping company to update your tracking information. Please allow 24-48 hours once you have obtained your tracking information. If tracking results are not update after this time please email us at support@powersellernyc.com or contact our Customer Support department toll free at 866-898-1052 for further assistance.

All orders that opt for the Free Ground Shipping (7-14 business day delivery window), may not be updated with tracking until well within that window. These orders ship once the trucking company has enough deliveries in any given area, and enables us to offers these rates.

All local deliveries (NY, NJ, PA, CT, VA, MD), will recieve notice via phone 24-48 hours prior to attempted delivery. To enquire whether you fall into this category, please contact us via phone or support@powersellernyc.com. Some locations in these state are too far to fall under "local delivery".

Please Note: All Products that are dropped shipped (not shipped out of our physical location) usually take a minimum of 1-7 business days before tracking information is available.

If an item is found to be out of stock after an order is placed, we will process the items that are available and ship them.

You will be notified immediately of the backorder. Orders are not normally held up because of a backordered item, and any such item will immediately ship when stock is available. All product availability is current inventory. However, errors may sometimes occur resulting in a backordered item. Please understand that it is never our intention to charge a customer for orders we cannot ship out immediately.

Every product on PowerSellerNYC are available and ready to be ordered. Unlike most other Internet retailers, PowerSellerNYC carries a full inventory for every product we sell. In rare cases, however, we may take your order and then discover that the product is not available for immediate shipping (Example, it is Damaged, Defective, Or Oversold). In other cases, there may be a stock glitch in our inventory system, which reflects more stock than we actually have. In the case PowerSellerNYC is not able to ship out the product you have ordered, you will immediately be notified via e-mail that it is on backorder and we will do our very best to fulfill the order as soon as possible. Because of the great deals we offer, many of our products sell out very quickly. We do update our site every day, but there is an inevitable delay in reflecting the fluctuations of quantities of product on hand particularly since thousands of people visit our online store every day.

If your product is on backorder, we apologize for the inconvenience. You may email us at support@powersellernyc.com or contact our Customer Support department toll free at 866-898-1052 with any concerns or inquiries.

Please note that if an item is no longer going to be available, your order will have to be cancelled and credit will be issued back to your credit card.

Thank you for shopping with PowersellerNYC.

If your order does not arrive after the alotted time specified by your shipping method, please check your order status online by clicking My Account. If your status has not changed and you would like to obtain more info on your order please call us Toll Free at 866-898-1052 or email support@powersellernyc.com with your questions.

Please keep in mind for all dropshipped orders, online order status will not update tracking info for at least 7 business days. Also keep in mind that Ground shipping orders take 7-14 business days for delivery, and for television orders you may not be contacted until 24-48 hours prior to that delivery. Please give at least 17 business days before inquiring about a lost or missing package.

If you have a tracking number, and your package has not arrived several days after estimated delivery date, please contact the shipper. They will be able to open a tracer on the package, and attempt to locate it. Immediately notify our staff if a tracer has been open. We will be able to process a reshipment. Please note that on tracers, we cannot ship an item until the tracer is closed, and the package has not been recovered.

If your tracking number shows delivery, but you have not received your item, please contact the shipper, or our support staff. They will open an investigation in which the shipper will come out to your location. You will be required to sign documents stating that the stated delivered merchandise was not received by you. Please note, in such cases we WILL NOT reship the item until the Investigation by the shipper has been closed, and payment has been issued.

Thank you for shopping with PowersellerNYC.

Please Note: Orders cannot be cancelled via email. Emails received with order cancellations will be withdrawn. Customers must adhere to our terms and conditions.

Most items enter the shipping process a few minutes after your order is billed. You may cancel any order that has not been billed. Once an order is billed and is not voidable, it cannot be cancelled. After that time, you must call our customer service department toll free at 866-898-1052 to request a cancellation number.

Before your item ships, we will make every effort to honor your cancellation request. All cancellations must be made verbal with one of our customer service representatives and you must obtain a cancellation number for all records. If you do not obtain a cancellation number, your cancellation is not valid.

If your order has already entered the shipment process, cancellation may not be possible and it might ship despite your request. If this happens, simply refuse the order. Please note that any refused orders will be assessed a restocking fee, with a minimum of 15%, as well as shipping cost. Such fees WILL NOT be refunded.

Any order that is billed and cancelled will be assessed a 6% fee to cover processing costs.

Please note: Television orders are billed an immediate 10% to reserve your item at the advertised price. This is due to market fluctuation as well as PCI Compliance Standards with our Merchant Services. The remainder is billed once the television is in transit. Once billed, the 10% reserve is not refundable. As soon as the reserve is billed, they are scheduled to pick up via freight services. They may only be cancelled the same day that the order is placed. After this time, they can not be cancelled. If a television order is cancelled after it is billed and a pickup has been scheduled, you will be assessed a pickup and return fee, restocking fee, and processing fee.

Please note:If you purchase an extended warranty, once it is billed, information is sent to the respective company regarding registration. If an extended warranty is cancelled after it has been registered, there will be a $50 registration and a $50 cancellation fee.

For further inquiries into cancellation, please email support@powersellernyc.com or call us Toll Free at 866-898-1052.

Thank you for shopping with PowersellerNYC.

Please NoteMany times, customers are not getting email from us due to thier own ISP blocking them. Please check your SPAM folders, as well as with your ISP if you are not receiving email confirmation.

If you did not receive a confirmation on your order, please DO NOT replace the order on-line. If you do, you may end up with duplicate orders and being charged twice, since we use an automated billing system. If you feel your order may have not been received, please call our customer service department toll free at 866-898-1052. If you did not receive an email from us after you placed your order, it is possible our email replies are being blocked by your browser settings. Please check the setting on your internet browser,once you have checked the settings, email us again at and we'll gladly answer your questions. If you still did not receive an e-mail conformation, feel fee to contact our customer support department by telephone Toll Free at 866-898-1052 so we can assist you.

Thank you for shopping with PowersellerNYC.

If there is a missing item from your shipment please log into your PowerSellerNYC user account to check the status of your order. Some orders may ship separately due to the size of the items. In addition some items may be dropshipped separately due to the location of the items.

You may log into your account by clicking My Account.

If there is a part missing from a particular product, please contact the manufacturer, as all of our products are in sealed boxes from the manufacturer. For any further information regarding your missing items please contact one of our friendly Customer Support team at 866-898-1052 or email support@powersellernyc.com.

Thank you for shopping with PowersellerNYC.

PowersellerNYC.com accepts the following payment options:

Credit Cards: Visa, Mastercard, American Express, and Discover.

Google Checkout: Google Checkout is an online payment processing service provided by Google aimed at simplifying the process of paying for online purchases. Users store their credit or debit card and shipping information in their Google Account, so that they can purchase at participating stores at the click of a button. Google Checkout also offers fraud protection, as well a unified page for tracking purchases and their status. Addresses must be verified and payment guaranteed by Google before we will ship. Please note that Google will give you the option not to disclose your email address. Make sure if you select this option, that you check your google account, as well as your personal email for updates.

Wire Transfer: A transfer of funds between banks by electronic means. Direct bank to bank transfers are the only method accepted for customers residing outside of the US.

Paypal: PayPal serves as an electronic alternative to traditional paper methods such as checks and money orders. Please Note that for Paypal payments, we will only ship to Paypal Confirmed addresses. For information on confirmed addresses, please contact Paypal. To pay via Paypal, please select "Paypal" as your payment option. Make sure you use the email associated with your Paypal account. We will send you an invoice with a payment request via Paypal.

Thank you for shopping with PowersellerNYC.

Once an memo is placed for a refund, it will process within 3-5 business days.

PLEASE NOTE: It can take up to 14 business days for the credit to appear on your credit card and/or bank statement.

If you have any questions regarding a credit to your account, please send an email to billing@powersellernyc.com.

Thank you for shopping with PowersellerNYC.

Please note: Television orders are billed an immediate 10% to reserve your item at the advertised price. This is due to market fluctuation as well as PCI Compliance Standards with our Merchant Services. The remainder is billed once the television is in transit. Once billed, the 10% reserve is not refundable.

Orders for other items wil be billed with the 24-72 hour processing period prior to shipping. This gives time to get the charge through, and verify all of the details. Once an order is billed, it can not be fully refunded.

For information regarding cancelling an order that has already been billed, please view the "How Do I Cancel My Order?" in the section under Order Status.

For information regarding any charges on your credit card, you may contact our support department at 866-898-1052 or by sending an support@powersellernyc.com.

Thank you for shopping with PowersellerNYC.

We understand that many people need to ship items to addresses other than the billing address associated with a credit card. This is called an alternate shipping address in merchant terms. In order to ship to a secondary address, you must add the address on file with your credit card company.

Adding an alternate address on file with your credit card WILL NOT change your billing address, it is simply a notation attached to your account. Most credit card companies will list it temporarily, and after a short time that address would be automatically removed from the notes.
The point of adding the alternate on file is that you, the cardholder, are the only one that has the pertinent information that is required to access the credit card. If a credit card happens to be stolen, there is no way for that person to change your credit card information. If we did not have such a system in place, anyone with your credit card details would be able to ship to any address. This is a system that is helping many online vendors combat fraud.

If you have any further questions regarding alternate addresses, please contact us at 866-898-1052 or send an email to support@powersellernyc.com.

Thank you for shopping with PowersellerNYC.

Sales Tax applies to orders shipped to addresses in the State of New York. The current tax rate in NY is 8.875%.

Resellers/Government Agents that are tax exempt: Place your order as normal, and then contact our billing department at 866-898-1052. You may also email support@powersellernyc.com. They will require you to fax a copy of your tax exempt permit/resale certificate, which certifies you as a non taxable entity. We will remove tax from your order at that time.

Thank you for shopping with PowersellerNYC.

Please inspect all merchandise upon delivery, prefferably while the shipper is at your location. If there is any damage to the box or item regardless of how minor, please notate it as such on the shipping documents. If you notice any physical damage to an item, simply refuse delivery. You may then notify us of the refusal, and we can open a claim. Do not refuse a delivery due to box damage unless physical damage it noticed on the item. Please keep in mind that the intent of the box is to protect the unit. So, while the box may have minor imperfections, the internal contents are probably fine.

Television Deliveries

Please inspect the box your TV comes in before the shipper leaves your premises. If you discover damage (a crack, seperation, or actual damaged to the unit) or an incorrect item, refuse delivery. The shipper will remove the oversize TV and will return the item to us. Again, do not refuse a television delivery based on scuffs or tears in the outside packaging. The packaging is made to protect the TV during transit. Any television that is refused and arrives at our location with no damage will be assessed a restocking fee. In that case you would also be responsible for any outbound shipping costs associated with the reshipment.

Please understand that the paperwork you are signing with the shipper states that you have inspected the merchandise, and it is free and clear of any damage, unless otherwise notated. That is why we ask for inspection on your part. It is nearly impossible to open a claim on a television that has been signed for in perfect condition, with no notation of box damage.

Concealed Damage

If you have accepted and signed for an item, and there is damage to an item that could not be noticed at time of delivery, we can open a claim under the "concealed damaged" clause offered by all shippers. It allows 24 hours to make a claim from the date of delivery. If concealed damage is found, immediately notify the shipper. This is especially important on a Friday delivery, since we are not open on Saturday and Sunday. After notifying the shipper, contact us. If all instructions are followed as directed, we can get you a reshipment at no cost.

Damage Claims

If your item is damaged, we will notify the shipper, and they will schedule an inspection/pickup with you. Once this inspection/pickup has been done, we will process you for a new shipment. A claim will be submitted, which our team will handle.

PLEASE NOTE that our shippers only give us 48 hours to notify them of damage. After this amount of time, they reserve the right to deny any claim. We will still process the claim, but if they deny it, we cannot reship or credit. We will accept NO LIABILTY if you do not notify us of damage within 48 hours of delivery. If we are not notified within 48 hours, any insurance that has been paid will be null and void. Insurance is waived after this grace period. This is the policy of our shippers, and we have no control over this.

Thank you for shopping with PowersellerNYC.

If your order does not arrive after the allotted time specified by your shipping method, Please check your order status online by clicking My Account. If your status has not changed and you would like to obtain more info on your order please call us Toll Free at 866-898-1052 or email support@powersellernyc.com with your questions.

Please keep in mind for all dropshipped orders, online order status will not update tracking info for at least 7 business days. Also keep in mind that Ground shipping orders take 7-14 business days for delivery, and for television orders you may not be contacted until 24-48 hours prior to that delivery. Please give at least 17 business days before inquiring about a lost or missing package.

If you have a tracking number, and your package has not arrived several days after estimated deliver date, please contact the shipper. They will be able to open a tracer on the package, and attempt to locate it. Immediately notify our staff if a tracer has been open. We will be able to process a reshipment. Please note that on tracers, we cannot ship an item until the tracer is closed, and the package has not been recovered.

If your tracking number shows delivery, but you have not received your item, please contact the shipper, or our support staff. They will open an investigation in which the shipper will come out to your location. You will be required to sign documents stating that the stated delivered merchandise was not received by you. Please note, in such cases we WILL NOT reship the item until the Investigation by the shipper has been closed, and payment has been issued.

If your order arrives missing parts, please contact our friendly support staff at 866-898-1052 or via email at support@powersellernyc.com. If you would like to return a product, please read our return policy.

Thank you for shopping With PowerSellerNYC.

Please see our About Us page

Changes to this Privacy Notice, Conditions of Use and Notices:

This Privacy Policy is subject to change. The information we gather now is subject to these Terms as they are modified. Please check this website page periodically to view changes that may have been made. If you visit PowersellerNYC.com, the visit and and privacy disputes are subject to this policy and our terms and conditions, as well as application of the laws of the State of New York.

Please note that PowersellerNYC reserves the right to cancel an order at our discretion. This relates to order processing, item availability, pricing, and shipping.

Personal Information Collected By PowersellerNYC:

PowersellerNYC.com uses information that we collect from our visitors to personalize and improve your visit. We gather the following types of information:

Information you give us:

PowersellerNYC.com collects any information which you enter on our Web site. This information is normally provided when you search, buy, participate in an online survey, or when you communicate with any of our departments such as customer service and sales. This can be done through our Web site, telephone, mail or fax. You are also providing information when you establish an account with our company. This information includes but is not limited to; name, address, telephone number, credit card information, and e-mail addresses.

Automatic Information collected by us:

Whenever you visit our Web site we collect and store information such as "cookies" which remember information about a visitor from one page to the next and from one visit to the next. We collect and analyze the IP address used to connect your computer to the Internet; login; password; computer and connection information such as your browser type and version; operating system and platform; purchase history; the URLs which lead you to and around our Web site including the date and time; the pages and or products you viewed or searched for and the phone number used to call our voice telephone numbers. Your browser allows you to reject cookies and software is available from third parties which will allow you to visit our Web site without providing this information. You are welcomed at our Web site if you use this software but we will not be able to offer you our personalized services.

Orders:

If you place an order we use a secure order form which requires you to provide contact, billing, and other information. It is transmitted to your credit card company to authorize your purchase. We employ extensive security measures to protect such information during transmission, which can be read below, under Security

Sharing of Information with third-parties:

Dropshipments and PowersellerNYC:

We may share any information that you supply to us with any affiliated business that is used to ship products ordered at PowersellerNYC.com. This is limited to name, address, phone number, email address (for tracking), and product(s) ordered.

Independent Contractors:

We may employ other companies or individuals to provide certain services to us such as installations. These third parties will have access to the information needed to perform their functions but cannot use that information for any other purpose.

Vendors:

We provide some of our vendors with your contact information so that they may contact you directly with product support information.

Credit card companies and shippers:

When you buy something from us we send your credit card information, name, billing address and the amount of your purchase to your credit card company to verify and authorize the purchase. Your name, telephone number and shipping information must be provided to third party shippers such as UPS, Federal Express and the United States Postal Service to deliver your purchase. Private freight companies will also receive this information.

Third Party Ads, Surveys and Promotions:

We may use third parties to display ads, surveys and various promotions on our site. These will always be labeled with the third party name. These third party applications may contain cookies or other code which are outside of our control. Although we will attempt to only work with third parties who respect your privacy we are not responsible or liable for any information collected by these third parties or how it is used. You should contact the third party directly or check the third party's privacy Notice to see how any information that they may gather will be used.

Link to Third Party Site:

Our Web site contains links to third party sites, such as our vendors. PowersellerNYC is not responsible or liable for the privacy practices or content found on these sites. We suggest that you check the Privacy Notice of each site you visit.

Third Party Checkout Links:

If you use a third party checkout link on our site such as Google Checkout your name, billing and shipping addresses and credit card information is transferred to the third party so that they may process your billing.

Law Enforcement and Protection of Users:

We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, protect the legal rights of us and our users, or when we believe it is needed for fraud protection and/ or credit risk reduction.

Security:

Our Web site protects the security of personal information you transmit to us by using Secure Sockets Layer (SSL) software through GoDaddy, which encrypts the information you input during the transmission to us. We do not reveal your credit card number when we confirm your order. In order to protect against unauthorized access to your account you should sign off when you finish visiting our site.

This website utilizes the McAfee intensive, daily security scan which helps keep you safe from identity theft, viruses, spyware, and other online threats.

Choice/Opt-Out:

Our Web site gives you the opportunity to opt-out of receiving communications from us. If you no longer wish to receive communications from us you may opt-out by calling 866-898-1089 or e-mail support@powersellernyc.com

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Thank you for shopping with PowersellerNYC.

1. Terms By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law. 2. Use License a. Permission is granted to temporarily download one copy of the materials (information or software) on PowerSellerNYC.com's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: i. modify or copy the materials; ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial); iii. attempt to decompile or reverse engineer any software contained on PowerSellerNYC.com's web site; iv. remove any copyright or other proprietary notations from the materials; or v. transfer the materials to another person or "mirror" the materials on any other server. b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by PowerSellerNYC.com at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format. 3. Disclaimer a. The materials on PowerSellerNYC.com's web site are provided "as is". PowerSellerNYC.com makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, PowerSellerNYC.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site. 4. Limitations In no event shall PowerSellerNYC.com or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on PowerSellerNYC.com's Internet site, even if PowerSellerNYC.com or a PowerSellerNYC.com authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you. 5. Revisions and Errata The materials appearing on PowerSellerNYC.com's web site could include technical, typographical, or photographic errors. PowerSellerNYC.com does not warrant that any of the materials on its web site are accurate, complete, or current. PowerSellerNYC.com may make changes to the materials contained on its web site at any time without notice. PowerSellerNYC.com does not, however, make any commitment to update the materials. 6. Links PowerSellerNYC.com has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by PowerSellerNYC.com of the site. Use of any such linked web site is at the user's own risk. 7. Site Terms of Use Modifications PowerSellerNYC.com may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use. 8. Governing Law Any claim relating to PowerSellerNYC.com's web site shall be governed by the laws of the State of New York without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site. Privacy Policy Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy. • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. • We will only retain personal information as long as necessary for the fulfillment of those purposes. • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. • We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

To return a product, an RMA number (Return Merchandise Authorization ) must be obtained from one of our support representatives which can be reached at 866-898-1052. If our support team is not available during normal business hours, please email us with full details as to why you want to make Your Return. Send the email to support@powersellernyc.com . A response will be emailed within 24-48 hours. RMAs will not be issued via email, but you will be contacted via phone.

We are not responsible for any items returned without notification or without a valid RMA. You must contact us via phone or email to request an RMA and to get the correct shipping address ( we have different shipping locations. The corporate address listed on your invoice is not for returns under any circumstances. We are not responsible for items returned to that address.

Returns must meet all applicable criteria: Please be advised if your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you. Consequently, your RMA will be nullified and any credit request will be denied and any replacement order will be cancelled. Our arrangements with suppliers and manufacturers allow us no room to make exceptions. In addition, we reserve the right to chargerestocking fees on any return that does not meet any of our criteria.

Unless otherwise stated, you have 10 days from the date that you have taken delivery to get a valid RMA from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 10 days, but it does have to be in the possession of the shipper (along with the valid RMA) within 10 Days. No longer then 21 days from the date of purchase.

The issued RMA number must be visible on the shipping label only (no writing on the manufacturer box. Shippers will give you an option for a reference number on all labels, and that is where you should input the RMA number.

PowersellerNYC.com has an exchange only (for same item) policy. We do not accept any returns for refund. All Returns that are not exchanged are subject to a minimum of a 15% restocking fee and may vary up to 35% depending on the reason as well as the condition of the return. They will also not be refunded the 6% processing fee as well as any shipping costs. Please note: On Free Ground Shipping orders, there is still an associated shipping cost that will not be refunded if such an order is returned.

PowersellerNYC.com is not responsible for shipping costs associated with returns and/or RMAs.

All RMA items must be returned including all of the original manufacturer packaging, and include all manufacturer accessories as they were shipped to you.

There must be no markings or writing on the manufacturer packaging, and it must be complete and intact. Any items that do not have manufacturer packaging or accessories will be rejected by our warehouse. The item must be unaltered.

Do not remove the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.

Please note: If a Television arrives defective or requires service within 10 days of receipt, it can not be returned, and must be serviced under the manufacturer warranty. With most large screen displays this service may be done on-site, other items may be required to be taken to a repair center.

This is due to the high cost of shipping on these units--which we offer free shipping on. If service is required please contact the manufacturer for replacement or contact a PowerSellerNYC representative for assistance. Contact us toll free at 866-898-1052.

Be advised that the following responsibilities are yours upon taking delivery of your television: You must carefully inspect the box your TV comes in before the shipper leaves your premises. If you discover damage, or an incorrect item, refuse delivery. The shipper will remove the oversize TV and will return the item to us. DO NOT REFUSE DELIVERY BASED ON A BOX THAT APPEARS TO BE SLIGHTY DAMAGED. IT IS COMMON FOR WEAR AND TEAR TO HAPPEN TO THESE BOXES DURING SHIPPING. REFUSED TVs THAT COME BACK WITH NO DAMAGED WILL BE ASSESED A RESTOCKING FEE. WE CANNOT COVER SHIPPING 3 WAYS ON A TV THAT IS NOT DAMAGED.

IF THE SHIPPER LEAVES, AND WHEN YOU UNCRATE THE PACKAGE YOU DISCOVER DAMAGE, IT IS COVERED UNDER OUR CONCEALED DAMAGE CLAUSE. WE CAN CLAIM THIS, AND GET IT REPLACED TO YOU AT NO COST. Please try to inspect the package as carefully as possible, while the shipper is there as we encounter problems even with concealed damage claims. It is always best when the shipper notates damage themselves. You must sign the shipper's release form (Only if you are an adult) to complete the delivery process. Your signature acknowledges that you understand this Special Return Policy, and the condition of the TV meets your expectations, and you understand that you cannot return the TV.

Non-returnable Items: The following items are not returnable for refund, they may only be returned for exchanged if defective within 10 days of delivery.

PLEASE NOTE: Any computers which are modified in any way (installations of software and/or hardware) are NON RETURNABLE under any circumstances.

AV components such as, Receivers, Blu-Ray, DVD players, Home Theater

Systems, Large Speakers

Projectors

Laptop Computers, PCs, All in one PCS

A/V furniture: Stands, Mounts, Racks, Cases etc...

Cables: HDMI, Component, optical, composite etc...

Power Supplies: Surge protectors, Power Conditioners etc...

Service Plans: Once billed, service plan information is sent to the respective company regarding registration. They are not cancelable once registered under any circumstances. They cannot be returned for refund. They may only be returned if the wrong warranty is received.

For further inquiries regarding returns, please contact us at 866-898-1052. You may also email us at support@powersellernyc.com.

Thank you for shopping with PowersellerNYC.

For shipping information on any of your orders, please log into your account.

Shipping timeframes are located and selected on each item page as they differ from smaller items to larger items. Total shipping time includes processing time, and transit time. You can view the processing and transit times below:

Ground: 24-72 hours processing. Delivery within 7-14 business days from ship date.

3 Day Select: 24-48 Hours Processing. Delivery by the end of the 3rd business day after ship date.

2nd Day Air: 24-48 Hours Processing. Delivery by the end of 2nd business day after ship date.

Next Day Air: 24 Hours Processing. Delivery by the end of the next business day after ship date.

Saturday Delivery: Saturday delivery not available in all areas. Please contact our friendly support staff to inquire about this option.

Ground Trucking (Large Items): Standard Curbside Delivery. 24-72 Hours Processing. Delivery within 7-14 business days from ship date.

Express Trucking: Standard Curbside Delivery fully insured. 24-48 hours processing. Delivery within 3-7 business days from ship date.

In Home Trucking: Its a breeze. This fully insured service makes sure your TV is picked up, delivered and placed into your home. 24-72 hours processing. Delivery within 7-14 business days from ship date.

In Home Express Trucking: Its a breeze. This fully insured service makes sure your TV is picked up, delivered and placed into your home. 24-48 hours processing. Delivery within 3-7 business days from ship date.

White Glove Trucking: A fully insured service that includes picking up the TV, delivery, placing the TV in your home and positioning it as you desire, and disposition of all boxes, wraps and garbage. 24-72 Hours Processing. Delivery within 7-14 business days from ship date.

White Glove Express Trucking: A fully insured service that includes picking up the TV, delivery, placing the TV in your home and positioning it as you desire, and disposition of all boxes, wraps and garbage. 24-48 Hours Processing. Delivery within 3 - 7 business days from ship date.

If you have any further questions or concerns regarding your order tracking or delivery time, please do not hesitate to contact us via email at support@powersellernyc.com , or by calling 866-898-1089.

Thank you for shopping with PowersellerNYC.

The cost of shipping varies by product and is clearly listed on each product.

Oversized and bulky itmes(such as Projection Televisions, Tower Speakers, Projection Screen, Massage Chairs) ship via motor freight to the 48 contiguous states only. Shipping to Hawaii and Alaska, Puerto and the Virgin Islands is extra. PowerSellerNYC requires a signature when your package is delivered. This is a safety measure designed to ensure that you the customer receive your order.

In rare circumstances, extended delivery areas or extremly heavy groups of items may require additional freight charges. PowerSellerNYC will evaluate the weight, distance and shipment location to determine these charges.

If you have any further questions or concerns, regarding items that require special handling, please contact us via email at support@powersellernyc.com or by calling 866-898-1089.

Thank you for shopping with PowersellerNYC.

Free Shipping offer is valid only on qualifying items. Qualified items are identified on product information pages with a free shipping icon. Budget shipping method must be selected to obtain Free Shipping.

Shipping Deliveries for Televisions will not have tracking numbers. They will arrive within the alotted time given for ground shipments, which is 7-14 business days (plus processing).

**PLEASE NOTE** FOR CERTAIN LARGE SCREEN LCD AND PLASMA TVs, A SEPERATE INSURANCE CHARGE IS MANDATORY, AND WILL BE CALCULATED BASED ON THE ITEM VALUE, WEIGHT, DIMENSIONS, AND YOUR ZIP CODE. YOU WILL BE CONTACTED AFTER CHECKOUT, TO BE NOTIFIED OF THE AMOUNT.

Free shipping offer is limited to "In Stock" items only. Free Shipping offer is not available for International Orders. If a shipping charge does apply, the charge will appear in your shopping basket at checkout. This offer is for a limited time only. PowerSellerNYC reserves the right to end or change this free shipping offer at any time.

*Free Shipping is not available to Alaska, Hawaii, Puerto Rico, Any Islands or Canada.

International customers may only pay via Wire Transfer, or through our partners Paypal and Google Checkout. Please note that for Google Checkout and Paypal, you must have a confirmed address within the United States. You must inquire with them in order to make sure the address is confirmed.

The final question you'll be asked when buying an item is generally, "Would you like an service plan with that?" Shoppers typically decline such warranties due to the fact that they "never buy warranties". Most buyers should, however, consider the extended warranty as in the long run it will end up saving you a great deal of time and money. In most HDTV cases it will save you from purchasing an entire new unit. According to the March 2008 issue of Consumer Reports, the overwhelming majority of HDTVs usually do not need repair during the standard 1 year manufacturer warranty period. However, they do tend to need repairs within their total usage time. Rear-projection HDTVs and PROJECTORS do exhibit a higher rate of failure due to the fact that they work with a BULB, which will eventually die out (normally within the first 1-2 years of usage). Plasma Tvs tend to leave a ghost effect over time and eventually run out of gas. LCD and LED Tvs have been found to exhibit the longest life usage, however they are most likely to acquire burned out pixels within the usage. Dead pixels are Formed Dots going across the LCD screen that can easily disrupt the picture. They appear to be small particles on the screen, and can have a significant adverse effect on ones viewing.

So you may still be asking yourself, "what are my benefits when purchasing an extended service plan?". The answers are listed below:

Televisions

In Home Coverage: The Television will not have to leave your location. An authorized repair facility will send one of their highly trained technicians to your location, to assess the issue. They will then order the required parts, and service your television on site. There is no shipping to be done on your part, and you do not have the worry of bringing a cumbersome TV into a repair facility.

Service plans Coverage VS. Manufacturer coverage: These service plans cover the units in the EXACT SAME way the manufacturers do. They cover everything except physical damage to the unit itself, caused by the consumer. So your total coverage time is the Manufacturer Service period + Extended Service period, with the same coverage throughout.

Repair/Replace Coverage: One of the most important things to consider while purchasing an extended service plan is what will happen in the even that a technician cannot repair your unit. In this case, they will replace your unit with the same exact model that you purchased (you will never receive a refurbished unit). With the constant evolution of HDTV technology, within the span of your extended service plan, the TV you initially purchased will become unavailable. The good news is that in that event, your unit will be replaced by a newer model that meets or exceeds the specifications of your current model. This is due to the fact that as time goes by, the technology gets rounded, and ultimately more inexpensive to produce. This results in you getting a better unit, because it will be produced for a similar price as the unit you already owned. You will never be replaced with a lower end unit. This is a great benefit.

Zero Deductible: Getting your unit serviced/replaced comes to you with no out of pocket expenses. You are fully covered for everything that is entailed in the process. You just sit back, and your unit gets fixed.

Cost of getting an HDTV repaired with no service plan: The cost of getting one of these units repaired is exorbitant amount of money. Aside from the trouble of taking a unit into a service center (which if you have a 50 inch TV or above, is very difficult), or shipping the unit to such a facility (which would cost hundreds of dollars), the cost of repairing such a unit is so expensive that you might as well just buy a new unit. Some reports have stated that it can cost between 40-70 percent of the units total price. Buying a service plan at a fraction of the price of your unit cost will save a huge amount of money and hassle. These plans are worry free.

Authorized Expert Service: These service plans actually utilize the exact same Authorized Technicians as the manufacturers themselves. If something goes wrong with your unit within the Manufacturer Warranty period, they will send out a technician from one of their authorized centers. They do not send out technicians from their "factory", but an expertly trained facility which they allow to do repairs under their banner. The extended service contract utilizes the exact same professional, highly trained techs as all of the big Manufacturers. You can rest assured that your unit is in good hands.

Again after spending Hundreds to Thousands of your hard-earned dollars, we have found that it is definitely worth purchasing an extended warranty and is definitely in the consumers Benefit. You will sleep good knowing that you are covered in the event that something goes wrong with your expensive TV. Most people do not make such a huge purchase like this often, so it is good to be assured that your purchase will last.

If you have any further questions or concerns regarding extended service plans, please do not hesitate to contact our sales department at sales@powersellernyc.com .

Thank you for shopping with PowersellerNYC.